Store Policy
Privacy and customer relationships are very important.
Customer Care
Welcome to Gasija Lifestyle Customer Service Document. It has been designed to provide you with information on our customer service policies and procedures. Please take the time to read and understand the entire document.
Our Mission
To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.
Our Commitment
We will always try to resolve any issue in a timely and efficient manner. We promise to always provide the best service possible. We also want our customer service representatives to be patient when communicating with our clients.
Our Procedures
The following is a list of procedures that our team follows to achieve our mission and meet our commitments:
• We always aim to answer every customer inquiry within 24 hours.
• We take pride in our products/service and work hard to ensure that it meets or exceeds customer expectations.
• If a customer is not satisfied with their purchase, we will do everything we can to make it right.
• We value feedback from our customers and use it to continuously improve our products and services.
• We believe that happy clients are the best advertisement, so we always go the extra mile to achieve a high level of customer satisfaction.
Our Communication
When communicating with our customers, agents must:
• Be clear and concise
• Patiently listen to the customer’s issue
• Resolve the issue in an efficient and effective manner
• Take a proactive approach to resolving issues
• Use feedback to improve skills
Our Feedback
Feedback will be received from customers by product/service review. This feedback will be used to:
• Identify areas in which we excelled
• Identify areas in which we need to improve
• Improve the skills of our agents
• Help us to continuously improve our products and services
Our Gratitude
We appreciate you taking the time to read and understand our Customer Service Document, which we hope will be a helpful resource for you. If you have any questions or suggestions, please don’t hesitate to contact us at gasijaofficial@gmail.com
Privacy & Safety
When you purchase something from the store or sign up for a consultation services, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Any credit card information is voided automatically after a purchase.
When you browse our store, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about journal posting, upcoming events, new product collections and other updates about the authors news.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay